Gartner – Emerging Tech Impact Radar: Conversational Artificial Intelligence
6 December 2024 - ID G00809316 - 140 min read
By Analyst(s):
Danielle Casey, Eric Goodness, Ray Valdes, Gabriele Rigon, Annette Zimmermann, Jim
Hare, Afraz Jaffri, Bern Elliot, George Brocklehurst, Roberta Cozza
Hare, Afraz Jaffri, Bern Elliot, George Brocklehurst, Roberta Cozza
Initiatives:
Emerging Technologies and Trends Impact on Products and Services
The conversational AI market continues to rapidly grow and evolve, largely driven by new GenAI capabilities and changing use cases. Product leaders must rapidly innovate to remain differentiated by prioritizing emerging tech investments based on new risks, revenue opportunities and adoption timing.